Returns & Exchanges Policy
At Cross Stitch, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your fashion items, you may return or exchange them within 30 days of delivery provided they are in original condition.
Initiate Your Request
Visit our online returns portal or contact our customer support team with your order number to begin the process.
Pack Your Items
Securely place the unworn, unwashed garments with all original tags attached into their original packaging.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality team inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing